Information we collect from you
When you order a service from us, open a support ticket or submit a contact form on our website, we may ask you for your name, company name, billing address, phone number, email address and job title. Upon registration, we will also ask you to create a password for your account (passwords are kept encrypted on our servers). Those details are being collected by us so we could fulfill your order, provide you with better service, contact you regarding your requested service, identify you as an account holder, detect fraud and comply with legal requirements.
When you request us to provide you with services, we may also ask you to provide specific technical information and server details that would enable us to fulfil the requested service.
If you are a registered customer and we provide you with services, from time to time we may send you an email with information related to your current services, such as information about network and service status, network maintenance, technical issues and account/billing related issues including service renewal notice. We may also let you know about important changes to the website's policies or services.
Unless you have explicitly asked us to do so, we will never send you promotional and marketing emails, offers or newsletters.
When you order services from us you will also have to enter your payment details, although we do not store credit card details. They are being processed directly by our Payment Service Provider and stored by them on their secure servers.
When you send us an email, submit a support ticket request, write or phone our Customer Service, we will keep record of your correspondence with us and your contact details.
When you visit our website we may record your IP address in order to remember your preferences and selections, to serve you relevant content, for statistics and for security purposes.
If you choose to take part in a customer survey we will collect aggregate data with no personal details. We use aggregate data to manage, develop and improve the website and our customers experience.
What about sharing information?
We will never sell your personal information, including your email address, to any third party, not for the purpose of sending you marketing emails and not for any other use.
We may use third parties to perform some services on our behalf. In such cases they may have limited access to certain personal information and use it only to perform the specific authorised task. This may include order processing, supply and delivery of products and services to you, payment processing and customer support. These third parties too are under strict obligation to keep your personal information secure.
To ensure that your credit card is not being used without your consent and to prevent fraud, your name and address may be validated during the order process against appropriate third party databases.
In addition, where the law requires us to disclose personal information we will do so in accordance with the law and regulations.
How to view or amend your personal information
You can view and amend most of the personal information you have provided us by logging in to your account on our website and going to Edit Account Details, where you can view your personal details and make any necessary changes.
You may also write to us and request that we amend any inaccuracies in your personal information and we will do so.
If you would like to receive a copy of the personal information we hold about you, please contact us with your request. We will verify your identity and provide you with that information.
Introplex uses various security measures to protect the information it collects from you, including encryption, firewalls and access controls.
Whenever you enter transaction information on our website, such as credit card details, or while signing in and updating your account with personal information, or submitting a support request, you will notice this is done using web pages which their URL address begins with https (instead of http). These pages send us the information you input using the Transport Layer Security (TLS) protocol, which means the information is encrypted and cannot be intercepted or read by anyone as it travels from your computer to our secure servers.
We store the information you provide us on secure servers with a limited access. The database that holds your personal information is accessible only by Introplex employees and only if the information is required for a specific task. In addition, data that is considered the most sensitive, such as credit card details and account passwords is always stored encrypted on secure databases.
What are cookies?
The cookies we use
Strictly necessary cookies
These cookies are essential in order to enable you to navigate in secure sections of our website and use its features. Without these cookies, services you have asked for cannot be provided.
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect personal information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. The information collected is only used to improve how our website works.
These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and to provide enhanced and more personal features. They can also be used to remember changes you have made to parts of our website that you can customise. The information these cookies collect is anonymized and cannot track your activity on other websites.
Targeting or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. They can be placed on your device by us or by a third party with our consent. Where they are placed by us, they may be used only by us to deliver adverts more relevant to you. When placed by a third party with our consent, they may be used by that third party and other parties to deliver adverts more relevant to you and your interests. For example, where you choose to link to various social networks (such as Facebook and Twitter) via our website, these social network sites may place cookies on your device and use these to target advertising to you on their or other websites.
Third party cookies
How to manage cookies
Most web browsers would have cookies enabled by default and, although you have the option to disable cookies in your browser, you should be aware that disabling cookies from our website means you would not be able to use some of the website's functionalities. If you would like to disable or restrict cookies in your browser (such as only third party cookies) you can do so by changing the settings of your browser. The location of the cookies settings is different from one browser to another and indeed from each browser version to another. You can use the Help menu in your browser to learn how to change the cookies settings in your specific browser version.
Changes to this policy
We may update this policy from time to time. Please review this page regularly to ensure you are informed of any changes.
This policy was last updated on June 15, 2014 and replaces all previous versions.