Portal Home > Knowledge Base > Account


Am I committed to a long-term contract?
No long-term contract required for our services. Your service agreement is on a month-to-month...
Can I set up a PayPal subscription?
If you're using PayPal or want to use PayPal as your payment method and you haven't yet set up a...
How can I cancel a service?
You can request to cancel a service no less than 7 days and not more than 30 days before the end...
How can I change my Introplex account password?
To change your Introplex account password, follow this link by logging in to our customer portal:...
How can I update Introplex if I've changed the server root password?
With managed servers, you must update Introplex as soon as you have changed the server root...
How do I change my payment method or card details?
To change your payment method, please log in to your Introplex account and go to "Billing" >...
How to contact Introplex Support
The most efficient way to contact Introplex Support is by opening a support ticket in our client...
How to view and pay invoices
To view and pay your invoices, log in to our client portal and go to "Billing" > "My...
How we keep your credit card details secure
Although our own servers are very much secure, Introplex does not store your credit card details...
What happens if I exceed the monthly bandwidth allocation?
In the event that you exceed the included monthly bandwidth allocation of the service, we will...
What types of payment methods Introplex accepts?
Introplex accepts the following payment methods: Credit Cards Visa MasterCard American Express...
When will my newly ordered dedicated server be ready?
When you order a managed dedicated server, we will start building and setting up your server as...
When will my newly ordered Hybrid Server be ready?
When you order a Hybrid server, it should be ready within 3 hours from the time your payment has...
When will my newly ordered VPS be ready?
When you order a VPS, it should be ready within 3 hours from the time your payment has been...

Powered by WHMCompleteSolution